Privacy Policy

Last Modified: September 1, 2026

1. Introduction

Rochester Network Supply, Inc., doing business as RocNet Supply (“Company,” “we,” “us,” or “our”), is committed to protecting the privacy of individuals who interact with our Website. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit www.rocnetsupply.com (the “Website”), including all content, functionality, and services offered on or through the Website.

This Privacy Policy also applies to information exchanged between you and the Website through electronic communications, including email, text messages, chat functionality, and other electronic messaging channels available on or through the Website.

This Privacy Policy also applies to information we collect offline, such as at trade shows, industry events, and other in-person interactions, which we may add to our customer relationship management systems. This Privacy Policy does not apply to:

Information collected through websites other than the Website or by any third party. Third-party websites accessible through links on the Website are governed by their own privacy policies.
Information collected through our careers or employment application process, which is handled under a separate applicant privacy notice.
Customer data that we process on your behalf in the course of delivering professional services, which is governed by the applicable services agreement.

This Privacy Policy is incorporated into and forms part of the Website’s Terms of Service, available at www.rocnetsupply.com/terms. Please read this Privacy Policy carefully in conjunction with the Terms of Service. If you do not agree with the terms of this Privacy Policy, you should not access or use the Website.

By accessing or using the Website, you acknowledge and agree to the collection, use, and sharing of your information as described in this Privacy Policy. We encourage you to review this Privacy Policy periodically, as we may update it from time to time.

2. Children’s Privacy

The Website is designed for business professionals. You must be at least 18 years old to use the Website. We do not knowingly collect personal information from anyone under 18.

If we learn that we have collected personal information from anyone under 18, we will delete that information promptly. To report a concern, contact us at sales@rocnetsupply.com.

3. Information We Collect

We collect information in several ways when you interact with us, whether through our Website or offline. The categories of information we collect are described below.

3.1 Information You Provide Directly

When you interact with us—whether through the Website’s interactive features (such as contact forms, inquiry forms, chat functionality, and newsletter signups) or offline (such as at trade shows, industry events, or other in-person interactions)—you may voluntarily provide us with certain information. This may include:

Contact and business information, such as your name, company name, job title, business email address, business phone number, and business mailing address.
Inquiry and communication information, such as the contents of messages you submit through contact forms, inquiry forms, chat features, or other correspondence with us.
Newsletter and subscription preferences, including information you provide when signing up to receive our newsletters, industry updates, or other communications.
Any other information you choose to provide voluntarily through the Website or in connection with your interactions with us.

Billing and financial information, such as billing contacts, tax exemption documentation, credit application details (where applicable), and payment references. We do not store full payment card numbers on our systems; card and electronic payments are processed by our third-party payment processor.

3.2 Information Collected Automatically

When you access or navigate the Website, certain information is collected automatically through cookies, web beacons, and similar tracking technologies. This information may include:

Device and technical information, such as your Internet Protocol (IP) address, browser type and version, operating system, device identifiers, preferred language settings, and screen resolution.
Usage information, such as the pages you view, clickstream data, referring and exit URLs, the date and time of your visits, time spent on individual pages, and page interaction data (including scrolling behavior, clicks, and mouse movements).
Information collected through cookies, web beacons, pixels, and similar technologies, as further described in Section 6 of this Privacy Policy.

3.3 Information from Third Parties

We may also receive information about you from third-party sources, including:

Analytics data from service providers, such as website analytics platforms that help us understand how visitors use and interact with the Website.
Publicly available business information, such as company directories and professional networking platforms, to supplement the information we hold about our business contacts.
Business data and enrichment providers that supply firmographic details, such as company size, industry, and role.
Manufacturer and channel partners who refer opportunities or register deals with us.
Credit and compliance screening services used to evaluate payment terms and to meet export control and sanctions screening obligations.

3.4 Sensitive Personal Information

We do not seek to collect sensitive personal information as that term is defined under applicable state privacy laws, including government identification numbers, precise geolocation data, biometric information, or health information. We do not use or disclose sensitive personal information for the purpose of inferring characteristics about you. Please do not send us sensitive personal information through our web forms or other communications unless specifically requested in connection with a particular transaction.

4. How We Use Your Information

We use the information we collect for legitimate business purposes, including:

To provide, operate, maintain, and improve the Website and the content and services available through it.
To respond to your inquiries, requests for information, quotes, and customer service communications.
To provide you with information about our network solutions, products, professional services, and technology partnerships.
To fulfill any other purpose for which you provide information.
To send newsletters, industry insights, product updates, and other communications that you have opted into or requested.
To improve, personalize, and optimize the Website and your user experience.
To monitor and enhance the security, integrity, and availability of the Website.
To carry out our obligations and enforce our rights arising from any contracts entered into between you (or your organization) and us, including the Terms of Service and General Terms and Conditions of Sale.
To notify you of changes to the Website, our offerings, or any products or services we provide.
To comply with applicable legal and regulatory obligations.
For any other purpose described to you at the time your information is collected, or for which you provide your consent.

5. How We Share Your Information

We may disclose aggregated, anonymized, or de-identified information—which cannot reasonably be used to identify you—without restriction and for any lawful purpose, including research, analytics, and industry benchmarking.

We may disclose personal information that we collect or that you provide as described in this Privacy Policy in the following circumstances:

Affiliates and Subsidiaries. We may share your information with our affiliates and subsidiaries for purposes consistent with this Privacy Policy.
Service Providers and Contractors. We may share your information with third-party vendors, service providers, and contractors who perform services on our behalf, including, without limitation, website hosting, content delivery, analytics, email platform management, customer relationship management, IT support, and data processing. These parties are bound by contractual confidentiality obligations and are permitted to use your information only as necessary to provide their services to us. Some of our service providers may use subprocessors located outside the United States.
Technology Partners. When you inquire about a specific technology partner’s solution, we may share limited information (such as your name, email, and company name) with that partner to facilitate your request. We share such information only when relevant to the inquiry and with your consent.
Business Transfers. In the event of a merger, acquisition, divestiture, restructuring, reorganization, dissolution, bankruptcy, or other sale or transfer of some or all of our assets—whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding—your information may be among the assets transferred to the acquiring entity or successor.
Legal Compliance. We may disclose your information to comply with any court order, law, regulation, or legal process, including responding to any government or regulatory request, subpoena, warrant, or similar legal demand.
Enforcement of Agreements. We may disclose your information to enforce or apply our Terms of Service, General Terms and Conditions of Sale, and other agreements with you, including for billing and collection purposes.
Protection of Rights. We may disclose your information if we believe disclosure is necessary or appropriate to protect our rights, property, or safety, or those of our customers or others. This includes exchanging information with other organizations for the purposes of fraud protection, credit risk reduction, and the investigation of suspected illegal activities.
With Your Consent. We may disclose your information for any other purpose with your consent.

Sale and Sharing of Personal Information. We do not sell personal information in exchange for monetary consideration. However, some state privacy laws (including the California Consumer Privacy Act, as amended) define “sale,” “sharing,” and “targeted advertising” broadly enough to include the use of advertising cookies and similar technologies that disclose online identifiers to advertising partners. To the extent our use of such technologies constitutes a “sale” or “sharing” under applicable law, you may opt out at any time by adjusting your cookie preferences through the “Your Privacy Choices” link in the Website footer or by submitting a request as described in Section 10. We do not knowingly sell or share the personal information of individuals under 16 years of age.

6. Cookies and Tracking Technologies

The Website uses cookies and similar tracking technologies to enhance your browsing experience and to help us understand how visitors use the Website.

“Cookies” are small data files that are stored on your device when you visit a website. Cookies enable the Website to remember your preferences, recognize your device on return visits, and collect information about your interactions with the Website.

“Web beacons” (also known as clear GIFs or pixel tags) are small electronic files embedded in web pages or emails. Web beacons allow us to count visitors to specific pages, measure the effectiveness of communications, and track other website statistics.

We use the following types of cookies on the Website:

Essential and Functional Cookies. These cookies are necessary for the Website to function properly. They enable core features such as navigation, access to secure areas, and form submissions. The Website cannot operate effectively without these cookies.
Performance and Analytics Cookies. These cookies help us understand how visitors interact with the Website by collecting and reporting information about usage patterns. We use HubSpot’s analytics tools to analyze Website traffic, measure the effectiveness of our content, and improve the user experience. We may also use Google Analytics in the future, which would be integrated through HubSpot’s native integration and covered by the cookie consent banner.

Managing Your Cookie Preferences. Most web browsers allow you to manage your cookie preferences through browser settings. You may choose to refuse or delete cookies; however, disabling cookies may affect the functionality of the Website and limit your ability to use certain features.

For more detailed information about specific cookies and your choices, please refer to our Cookie Policy, accessible from the Website footer. You may also use the “Your Privacy Choices” link or cookie settings link in the footer to adjust your cookie preferences at any time.

Global Privacy Control (GPC). When we detect a Global Privacy Control signal from your browser, we will make commercially reasonable efforts to honor your expressed preferences as required by applicable law.

7. “Do Not Track” Signals

Certain web browsers offer a “Do Not Track” (“DNT”) setting that sends a signal to websites requesting that your browsing activity not be tracked. At this time, the Website does not respond to or alter its practices based on DNT signals because there is no universally accepted standard for how DNT signals should be interpreted or honored.

We recommend that you use the other tools and settings described in this Privacy Policy—including cookie preferences and the Global Privacy Control—to manage how your information is collected and used when visiting the Website.

8. Third-Party Websites

The Website may contain hyperlinks to websites, platforms, and online services operated by third parties. These links are provided for your convenience and reference only. We do not control, endorse, or assume responsibility for the content, privacy policies, or practices of any third-party websites, and you access them at your own risk.

The Website may also include links to our social media pages on platforms such as LinkedIn, YouTube, Facebook, and Instagram. Your interactions with those platforms are governed by the privacy policies and terms of use of those respective social media services, not this Privacy Policy.

9. Your Rights and Choices

We want you to have control over your personal information. Below are the choices and mechanisms available to you.

9.1 Cookies

You can manage your cookie preferences through your web browser settings or by using the cookie preference tools described in Section 6.

9.2 Marketing Communications

If you have opted in to receiving promotional emails, newsletters, or similar marketing communications from us, you may opt out at any time by clicking the “unsubscribe” link included in the footer of each promotional email or by contacting us directly at sales@rocnetsupply.com. Our marketing emails may contain small tracking pixels that tell us whether a message was opened and which links were clicked. We use this information to measure whether our content is useful and to manage send frequency. You can prevent this tracking by disabling image loading in your email client or by unsubscribing. Please note that even if you opt out of marketing communications, we may still send you transactional or service-related messages, such as responses to your inquiries, order confirmations, or updates about your account or our business relationship.

9.3 Access, Correction, and Deletion

You may request access to, correction of, or deletion of personal information by contacting us at sales@rocnetsupply.com or (844) 742-1016. We will respond in accordance with applicable law. For additional rights that may be available under state privacy laws, see Section 10.

10. Your State Privacy Rights

Depending on your state of residence, applicable state consumer privacy laws may provide you with additional rights regarding your personal information. The specific scope and availability of these rights vary by state, and certain legal exceptions may apply.

Under various state privacy statutes, you may have the right to:

Confirm whether we are processing your personal information.
Access the personal information we hold about you and, where applicable, receive a copy of such information in a portable format.
Request correction of inaccuracies in your personal information.
Request deletion of personal information that we have collected from or about you.
Opt out of targeted advertising or profiling, where applicable.
Appeal our decision if we decline to act on a privacy rights request.

Exercising Your Rights. To exercise any of the rights described above, or to submit a verifiable consumer request, please contact us at privacy@rocnetsupply.com or call us at (844) 742-1016. We will verify your identity before fulfilling any request. Only you, or an authorized agent acting on your behalf with your written permission, may make a request related to your personal information. If you designate an authorized agent, we may require proof of the agent’s authorization and may contact you directly to confirm. We will acknowledge receipt of your request within ten (10) business days and provide a substantive response within forty-five (45) days of receipt. If we require additional time, we will notify you of the extension and the reasons for it.

Appeals. If we decline to take action on a privacy rights request, you may appeal our decision by contacting us at sales@rocnetsupply.com with “Privacy Rights Appeal” in the subject line. We will respond to your appeal in accordance with applicable state law.

Global Privacy Control. As noted in Section 6, when we detect a Global Privacy Control signal, we will make commercially reasonable efforts to respect your expressed choices as required by applicable law.

Nevada Residents. Under Nevada Revised Statutes Chapter 603A, Nevada residents may submit a request directing us not to sell certain categories of personal information. We do not currently sell personal information as defined by Nevada law, but Nevada residents may submit an opt-out request at sales@rocnetsupply.com.

California Residents. Under California’s “Shine the Light” law (California Civil Code § 1798.83), California residents may request information regarding disclosure of personal information to third parties for direct marketing purposes. As stated in Section 5, we do not disclose personal information to third parties for their direct marketing purposes. To the extent the California Consumer Privacy Act (CCPA) or the California Privacy Rights Act (CPRA) applies to our processing of your personal information, California residents may exercise the rights described in this Section 10. We do not sell or share personal information for cross-context behavioral advertising.

11. International Visitors

The Website is hosted and operated in the United States and is intended primarily for users located in the United States. If you access the Website from outside the United States, please be advised that your information may be transferred to, stored in, and processed in the United States, where data protection laws may differ from those in your country. By using the Website, you consent to the transfer of your information to the United States.

We do not specifically target or market the Website to individuals in the European Union, and we do not monitor the behavior of individuals in the EU. To the extent the General Data Protection Regulation (GDPR) or similar laws apply to our processing of your personal information, we process such information based on your consent or our legitimate business interests. You may have additional rights under applicable law, including the right to access, correct, or delete your personal information, the right to data portability, and the right to lodge a complaint with a supervisory authority in your country of residence. To exercise these rights, please contact us using the information provided in Section 16.

If you are located in Argentina, you may have rights under Argentina’s Personal Data Protection Law (Ley 25.326), including the right to access, correct, and delete your personal information. To exercise these rights, please contact us using the information provided in Section 16.

12. Data Security

We take the security of your personal information seriously and implement commercially reasonable administrative, physical, and technical safeguards designed to protect the personal information we collect and maintain from accidental loss and from unauthorized access, use, alteration, and disclosure. These measures include, but are not limited to:

Access controls that limit access to personal information to authorized personnel with a legitimate business need.
Encryption of personal information in transit and, where appropriate, at rest.
Firewalls, intrusion detection systems, and secure server infrastructure.
Regular security assessments, vulnerability testing, and monitoring.

Our security program is designed to comply with the reasonable safeguard requirements of the New York Stop Hacks and Improve Electronic Data Security Act (SHIELD Act), including the implementation of administrative safeguards (such as employee training and risk assessments), technical safeguards (such as encryption and access controls), and physical safeguards (such as secure disposal of data and physical access restrictions). This is consistent with the geographic scope provisions of our Terms of Service, which note that we are based in New York and the Website is intended for users in the United States.

Notwithstanding the foregoing, no method of transmission over the Internet and no method of electronic storage is completely secure. While we strive to protect your personal information, we cannot guarantee its absolute security. Any transmission of personal information to us is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Website.

You are responsible for maintaining the confidentiality of any account credentials, passwords, or other access information associated with your use of the Website. Please notify us immediately at privacy@rocnetsupply.com if you believe your credentials have been compromised.

13. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes for which it was collected and as described in this Privacy Policy. In determining retention periods, we consider factors including:

Our ongoing legal and regulatory obligations.
Legitimate business needs, such as maintaining business relationships and improving our services.
Resolution of disputes and enforcement of our agreements.
Safety, security, and fraud prevention requirements.

At the conclusion of the applicable retention period, personal information will be securely deleted, destroyed, or de-identified in accordance with our data management practices. Certain information may be retained for longer periods as required by applicable law or regulation (including export control recordkeeping requirements), or for legitimate and lawful business purposes (including record-keeping, audit, legal hold, or dispute resolution), even after you submit a deletion request.

14. Changes to This Privacy Policy

We may update or revise this Privacy Policy from time to time in our sole discretion. When we make changes, we will post the updated Privacy Policy on the Website and revise the “Last Modified” date at the top of this page. If we make material changes to how we treat your personal information, we will provide notice through a prominent notice on the Website home page or by other means as required by applicable law.

Your continued use of the Website after the posting of a revised Privacy Policy constitutes acceptance of the updated terms.

15. Governing Law and Dispute Resolution

This Privacy Policy and any disputes arising out of or relating to it shall be governed by and construed in accordance with the internal laws of the State of New York, without giving effect to any choice or conflict of law provision or rule (whether of the State of New York or any other jurisdiction).

Any legal suit, action, or proceeding arising out of or relating to this Privacy Policy shall be instituted exclusively in the federal courts of the United States of America or the courts of the State of New York, in each case located in Monroe County, New York. You irrevocably submit to the exclusive jurisdiction of such courts in any such suit, action, or proceeding and waive any objection based on improper venue or forum non conveniens.

Any dispute arising out of or relating to this Privacy Policy is also subject to the Arbitration, Limitation on Time to File Claims, and Jury Trial Waiver provisions set forth in the Terms of Service, available at www.rocnetsupply.com/terms, which are incorporated herein by reference.

If any provision of this Privacy Policy is held by a court or other tribunal of competent jurisdiction to be invalid, illegal, or unenforceable for any reason, such provision shall be eliminated or limited to the minimum extent necessary, and the remaining provisions of this Privacy Policy shall continue in full force and effect.

This Privacy Policy does not create any third-party beneficiary rights in any individual or entity that is not a party to this Privacy Policy.

16. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us using the information below:

Rochester Network Supply, Inc.

1319 Research Forest

Macedon, NY 14502

Phone: (844) 742-1016

Email: privacy@rocnetsupply.com

Website: www.rocnetsupply.com