Accessibility Policy

Last Modified: September 1, 2026

1. Introduction and Scope

This Accessibility Policy (“Policy”) describes the approach of Rochester Network Supply, Inc., doing business as RocNet Supply (“Company,” “we,” “us,” or “our”) to digital accessibility for www.rocnetsupply.com (the “Website”).

This Policy is part of the Website’s governing documents and should be read together with our Terms of Service, available at www.rocnetsupply.com/terms, and our Privacy Policy, available at www.rocnetsupply.com/privacy.

The Website is a business-to-business platform designed for business professionals. This Policy addresses our approach to digital accessibility in that context.

2. Our Commitment

The Company is committed to making the Website usable by as many people as possible, including individuals who use assistive technology such as screen readers, screen magnifiers, speech recognition software, and keyboard-only navigation.

Accessibility is an ongoing effort rather than a finished state, and we are working to improve the accessibility of the Website on a continuous basis. We do not claim conformance with the Web Content Accessibility Guidelines (WCAG) or any other accessibility standard at this time.

3. Current Accessibility Position

The Website is built on a widely used commercial website platform using standard theme components. The Company provides the following information about the current state of accessibility on the Website so that users can make informed decisions:

No formal WCAG accessibility audit has been performed on the Website.
No third-party accessibility vendor currently evaluates, monitors, or certifies the Website.
The Company does not claim conformance to WCAG or any other accessibility standard at any level.

This means that some content on the Website may present barriers that have not yet been identified. Where that occurs, Section 6 explains how to report a barrier, and Section 7 describes how we will provide the information through an alternative channel.

4. Our Practices

The Company takes accessibility into account when building pages and publishing content. Our approach includes attention to page structure, navigation, and readability, though we do not audit or certify the Website for accessibility.

5. Known Limitations

Some content on the Website may present accessibility barriers that have not yet been identified or remediated. Where that occurs, Section 6 explains how to report a barrier, and Section 7 describes how we will provide the information through an alternative channel.

6. Reporting a Barrier

If any part of the Website is not working for you, we want to know. Feedback from people who use the Website is the most reliable way for us to find and address accessibility barriers, and we welcome it.

You may contact us at:

Email: accessibility@rocnetsupply.com
Phone: (844) 742-1016
Mail: Rochester Network Supply, Inc., 1319 Research Forest, Macedon, NY 14502

It is helpful if you can include the page address (URL) where you encountered the barrier, a description of what you were trying to do, and the browser or assistive technology you were using. However, please contact us even if you do not have those details.

We review reports we receive and respond as promptly as reasonably practicable. Where a fix is practical, we will implement it. Where a fix is not practical or will take time, we will communicate that to you and offer an alternative way to access the information as described in Section 7.

7. Alternative Access

If any part of the Website is not accessible to you, we will make reasonable efforts to provide the information directly. You may contact us at (844) 742-1016 or sales@rocnetsupply.com, and we will work to provide product information, pricing, specifications, documentation, and other content available on the Website by phone, by email, or in another format that works for you.

There is no charge for this service. Alternative access is generally available during normal business hours, Monday through Friday, 8:00 a.m. to 6:00 p.m. Eastern Time, subject to staff availability.

This applies to all content on the Website, including third-party manufacturer documents that we did not create.

8. Third-Party Content

Parts of the Website rely on services and content supplied by third parties, including the website platform, embedded media, and manufacturer documentation. The Company does not control the accessibility of those materials and cannot make representations or warranties regarding their accessibility.

Where third-party content creates a barrier, please contact us using the information in Section 6, and we will supply the information directly as described in Section 7.

9. Ongoing Efforts

The Company treats accessibility as something to keep improving rather than something to complete. The Company considers reported barriers as they are received and takes accessibility into account when changes are made to the Website.

This Policy will be reviewed periodically and updated if our accessibility position changes—for example, if a formal accessibility evaluation is commissioned or a specialist accessibility provider is engaged.

10. Disclaimer of Warranties

THE COMPANY’S ACCESSIBILITY EFFORTS ARE PROVIDED ON AN “AS-IS” AND “AS-AVAILABLE” BASIS. THE COMPANY DOES NOT WARRANT THAT THE WEBSITE WILL MEET ANY PARTICULAR ACCESSIBILITY STANDARD, INCLUDING THE WEB CONTENT ACCESSIBILITY GUIDELINES (WCAG), OR THAT ALL CONTENT WILL BE ACCESSIBLE TO ALL USERS AT ALL TIMES. THE COMPANY MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, REGARDING THE ACCESSIBILITY, COMPLETENESS, OR FUNCTIONALITY OF THE WEBSITE OR ANY CONTENT THEREON, INCLUDING ANY THIRD-PARTY CONTENT. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE COMPANY DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT, WITH RESPECT TO THE ACCESSIBILITY OF THE WEBSITE.

11. Limitation on Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, THE COMPANY, ITS AFFILIATES, AND THEIR OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND SERVICE PROVIDERS WILL NOT BE LIABLE FOR ANY DAMAGES ARISING FROM OR RELATING TO THE ACCESSIBILITY OR INACCESSIBILITY OF THE WEBSITE OR ANY CONTENT THEREON, INCLUDING DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, WHETHER BASED ON CONTRACT, TORT (INCLUDING NEGLIGENCE), OR ANY OTHER LEGAL THEORY, EVEN IF FORESEEABLE OR EVEN IF THE COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

IN NO EVENT SHALL THE COMPANY’S AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THIS POLICY OR THE ACCESSIBILITY OF THE WEBSITE EXCEED ONE HUNDRED DOLLARS ($100.00).

THE FOREGOING LIMITATION OF LIABILITY SHALL NOT APPLY TO LIABILITY ARISING FROM THE COMPANY’S GROSS NEGLIGENCE OR WILLFUL MISCONDUCT, OR TO ANY LIABILITY THAT CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.

12. Changes to This Policy

We may revise and update this Policy from time to time in our sole discretion. Changes take effect immediately when posted, so please check this page periodically.

Your continued use of the Website after we post changes means you accept the updated Policy. All changes are applicable to all access to and use of the Website after the date of posting.

13. Contact Information

Questions about this Policy, or about accessibility at RocNet Supply generally, may be directed to:

Email: accessibility@rocnetsupply.com
Phone: (844) 742-1016
Mail: Rochester Network Supply, Inc., 1319 Research Forest, Macedon, NY 14502

If you are not satisfied with our response, you may escalate your concern in writing to legal@rocnetsupply.com.